Terms and Conditions for Kea’s Adventure

Applicable to:
keasadventure.com operated by S&S Pvt Ltd (the parent company), collectively referred to as “Kea’s Adventure Tours and Transfer.”

1. Introduction

1.1 These Terms and Conditions govern the hire and use of “Kea’s Adventure” tours and transfers, collectively operated under S&S Pvt Ltd.

1.2 By confirming a booking and making payment, you acknowledge and agree to these Terms and Conditions in full.

1.3 These Terms are governed by and construed under New Zealand law.

2. Booking and Confirmation

2.1 Booking Request

Booking requests may be made via email, online form, or telephone.

Upon receipt, “Kea’s Adventure Tours and Transfer” will issue a Booking Confirmation and Invoice. It is the client’s responsibility to ensure all booking details are accurate.

The booking person's confirmation of itinerary does not guarantee the booking. Vehicle hire is only guaranteed upon final confirmation from “Kea’s Adventure Tours and Transfer”.

2.2 Booking Confirmation

A booking is deemed confirmed only when both of the following have been received:

• Full/Partial payment of the quoted price; and
• An agreement to these Terms & Conditions.

2.3 Invalid Bookings

“Kea’s Adventure Tours and Transfer” reserves the right to cancel or void a booking if incorrect or fraudulent information has been provided, including invalid credit card details.

2.4 Third-Party Bookings / Bookings on Behalf of Others

Responsibility: Any person or entity making a booking on behalf of another (e.g., travel company, corporate assistant, employee, friend, or relative) accepts full responsibility for ensuring that the passenger complies with all Terms and Conditions, including payment, cancellations, and conduct during the service.

Payment and Liability: The third-party booking agent remains liable for all charges, including deposits, final payments, surcharges, and additional costs, regardless of whether the traveller uses the service.

Flight or Service Changes: If the traveller is delayed, fails to appear, or otherwise changes the booking, the third-party booking agent must notify Kea’s Adventure Tours and Transfer immediately. Failure to do so may result in full charges being applied.

Refunds / Cancellations: Refunds or adjustments for cancellations will be issued only to the person or entity that made the original booking, unless otherwise agreed in writing by Kea’s Adventure Tours and Transfer.

Third-Party Representations: By making a booking on behalf of a traveller, the agent represents that they are authorised to act on the traveller’s behalf and to agree to these Terms and Conditions.

Lead Guest Option (Pre-Agreed Only): Only where it has been agreed in writing prior to the commencement of the hire, may a leading guest be nominated to take responsibility for the booking. In such cases, a credit card in the name of the main guest must be presented at the start of the hire to cover any damages or additional charges incurred during the service.

3. Payments

3.1 Credit Card and Online Payments

Option 1: Payment via credit card through Stripe (PayPal not accepted) upon receipt of an invoice.

A 4% processing fee applies and will be added to the final payment amount.

Option 2: Direct Bank Transfer

Bank: ASB Bank Limited
Address: Crn Marshland & Shirley Road, Christchurch, NZ
Account Number: 12-3240-0159292-01
Swift Code: ASBENZ2A
Account Name: Discrete Security Limited

All prices include 15% GST (NZ tax), operating costs, and driver fees.

3.2 Cash Payments

Cash is accepted as a deposit or full payment.

A tax invoice will be issued within 3 working days upon request.

3.3 Overseas Credit Card Fees

A 3.9% fee applies to overseas credit cards. This charge originates from your bank or provider and is non-refundable.

A 3.9% credit card fee applies to all payments made using overseas-issued cards.

This surcharge is imposed by your credit card provider and is not a fee charged by Kea’s Adventure Tours and Transfer in New Zealand.

For clients wishing to avoid this surcharge, a direct debit payment option can be arranged at the guest’s own cost.

“Kea’s Adventure Tours and Transfer” accept no responsibility for any currency conversion charges, transaction delays, or bank-related adjustments associated with this service.

Once payment has been received and cleared, a confirmation of payment will be issued to the client via email.

3.4 Deposits and Final Payments

A 20% deposit is required upon booking confirmation. This will be deducted from your total balance due.

Full payment will be due before the second last of the trip or the day of the transfer unless otherwise arranged. Payments accepted are listed in section 3.1, 3.2 and 3.3 and a tax invoice will be sent after payment in full.

Bookings made within 14 days of travel require full payment to confirm.

3.5 Additional Charges

Drivers will advise guests of any additional time charges and extra stop before continuing service.

Any additional charges incurred during the hire will be charged according to Section 14.

3.6 After-Hours Surcharge

Transfers or services scheduled between 22:00 (10:00 PM) and 06:00 (6:00 AM) will incur an additional surcharge of NZD $35, which will be included in the client’s quotation when applicable.

3.7 Credit Card Security

“Kea’s Adventure Tours and Transfer” will never request your credit card details by phone, email, or text message.

The only exception is if a guest experiences technical difficulties with online payment and contacts “Kea’s Adventure Tours and Transfer” directly.

Clients are encouraged to make payments exclusively through secure invoicing links provided by “Kea’s Adventure Tours and Transfer” or verified payment channels.

4. Cancellations and Refunds

Should you cancel your booking within the stated period prior to your pick-up date, the following charges will apply:

4.1 40+ days before pickup: Full Refund minus 10% booking fee.

4.2 31 - 39 days before pickup: 75% Refund minus 10% booking fee.

4.3 14–30 days before pickup: 50% refund minus 10% booking fee.

4.4 0–14 days before pickup: No refund.

“Kea’s Adventure Tours and Transfer” will review exceptional circumstances with fairness and discretion.

5. Quotations

5.1 Quotations remain valid for 5 days only.

5.2 Bookings are not confirmed until a written booking confirmation has been issued.

5.3 Unaccepted confirmations over and above the 5 days are not guaranteed.

6. Last Minute Bookings and Cancellations

6.1 If you have booked a transfer with “Kea’s Adventure Tours and Transfer,” a confirmation will be sent to you via email or text.

6.2 If payment has not been received prior to the transfer and you have arranged to pay upon pickup, any last-minute cancellation within 2 hours of the confirmed pickup time will incur a full charge, which will be invoiced to you.

6.3 Payment must be made in full immediately upon receipt of the invoice.

7. Travel Insurance

7.1 All passengers must arrange their own travel insurance, including international travel.

7.2 It’s not the responsibility of “Kea’s Adventure Tours and Transfer” to provide travel insurance.

7.3 Insurance is to cover:

• International and domestic travel;
• Chauffeur transfers;
• Third-party tours or activities (e.g., helicopter charters, accommodation, etc.).

7.4 “Kea’s Adventure Tours and Transfer” accepts no responsibility for loss or damages resulting from third-party arrangements. We will notify you if a third party is involved with your booking.

8. Third-Party Providers

8.1 “Kea’s Adventure Tours and Transfer” may recommend or coordinate services operated by independent third parties (e.g., helicopter tours, hotels, restaurants, or tour operators).

8.2 Such third parties operate independently and are not agents, employees, or representatives of “Kea’s Adventure Tours and Transfer.”

8.3 “Kea’s Adventure Tours and Transfer” accept no liability for:

• Service quality, safety, or performance of third parties;
• Any act, omission, negligence, or fault by third-party operators.

8.4 Clients contract directly with third parties and are bound by their individual terms.

8.5 Any disputes or claims related to third-party services must be addressed directly to the provider.

9. Luggage and Property

9.1 Passengers are responsible for their own luggage and “Kea’s Adventure Tours and Transfer” will not take responsibility for your luggage while in our vehicles i.e., safety, packing, is the passengers responsibility.

9.2 “Kea’s Adventure Tours and Transfer” accepts no responsibility for damage, loss, or theft of luggage or personal belongings.

9.3 Dangerous goods (e.g., weapons, explosives, hazardous materials) are prohibited in vehicles.

10. Smoking, Vaping, and Eating

10.1 New Zealand law prohibits Smoking of any substance in public buildings.

10.2 Smoking or vaping is strictly prohibited in all vehicles operated by “Kea’s Adventure Tours and Transfer”.

10.3 Eating food is also prohibited in all vehicles operated by “Kea’s Adventure Tours and Transfer”.

10.4 Breaches will incur a minimum NZD $350 cleaning fee and the booking guest will be responsible for this charge.

11. Drugs, Alcohol and Refusal of Service

11.1 Alcohol consumption is not permitted in vehicles.

11.2 Guests under the influence of drugs or alcohol will not be permitted in our vehicles.

11.3 Kea’s Adventure Tours and Transfer reserve the right to refuse service to any person who is intoxicated, behaving abusively, or poses a risk to safety or reputation. An alternative method of transport will be suggested at the passenger’s own cost.

11.4 No refund will be issued in such cases.

11.5 A NZD $350 cleaning fee applies for any spills on or damages to the seats or carpets caused by drinks or substances (other than water). The hiring guest will be responsible for this cost and will be invoiced directly.

12. Passengers Under 18

12.1 A parent or legal guardian must accompany passengers under 18 years of age.

12.2 The guardian assumes full responsibility for the minor’s conduct and safety at all times.

13. One-Way Transfers and Delays

13.1 One-Way Transfers

A one-way transfer includes direct pickup and drop-off only (no multiple stops unless prearranged).

This can be up to but no more than 5km, from the centre of the closest main city.

13.2 Delays and Force Majeure

“Kea’s Adventure Tours and Transfer” are not liable for losses due to events beyond their control, including but not limited to:

• Natural disasters
• Civil unrest
• Theft or accidents
• Delays or mechanical breakdown of our vehicles
• Flight delays or incorrect pickup information

14. Airport Transfers – International and Domestic

14.1 Driver Information and Delays

Upon booking an International or Domestic transfer you will be forwarded the contact phone number of the driver from “Kea’s Adventure Tours and Transfer.”

Passengers/ the main booker must notify “Kea’s Adventure Tours and Transfer” if delayed at customs or immigration. Failure to notify may result in full charges being applied.

Applies to, but not limited to delayed by Immigration, Quarantine, Customs upon arrival to the country, lost luggage and exceeding the time frame for service.

14.2 Third Party Bookings

If you are a third party making a booking with “Kea’s Adventure Tours and Transfer” you are to inform us upon making the booking. If a third party makes and confirms the flight reservation and the passengers do not arrive, and the “Kea’s Adventure Tours and Transfer” have not been notified the third party will be charged for the transfer.

14.3 Complementary Waiting times

International Arrivals: 1 hour waiting time from the time the plane lands.

Domestic Arrivals: 15 minutes waiting time from the time the plane lands.

14.4 Additional Charges Above Complementary Waiting times

International arrivals: After 1 hour, then NZD $1.90 per minute.

Domestic arrivals: After 15 minutes, then NZD $2.80 per minute.

These will be charged and paid for at the end of the transfer.

14.5 Additional Charges Above Complimentary Waiting times

Contact details for “Kea’s Adventure”:

International: +64212589706, +64226220409
New Zealand: +64212589706, +64226220409

15. Additional Stops and Services

15.1 Other than those pre-arranged in your booking confirmation, will incur additional charges at the following rates:

• NZD $2.80 per minute, or
• NZD $135 per hour (whichever is applicable).

Check with your driver if this is included in your transfer / tour quotation if unsure.

Any additional stops must be discussed with your driver before commencing the hire.

16. Excess Luggage

16.1 Clients must notify “Kea’s Adventure Tours and Transfer” of excess or oversized luggage at the time of booking.

16.2 Maximum luggage capacities are defined as:

• 1 Large Suitcase: 83 Litres or 70.5x34x28cm + 1 small bag per passenger.

16.3 Additional storage services (approx. NZD $35 per bag per day) can be arranged by “Kea’s Adventure Tours and Transfer” but are at the guests expense. This must be arranged with your Reservation Request and Booking Confirmation.

16.4 “Kea’s Adventure Tours and Transfer” will not be held liable for any lost, stolen or damaged luggage left with a third-party.

17. Hirer’s Responsibility

17.1 The person making the booking (the “Hirer”) is responsible for:

• All passengers’ conduct and compliance with these terms; and
• Any damage to the vehicle’s interior or exterior caused by passengers.

17.2 Repair or costs will be invoiced directly to the Hirer.

17.3 A minimum cleaning fee of NZD $350 applies for spills, stains, or odours.

17.4 Unless agreed in writing prior to commencing the hire any Third-Parties making the booking will remain responsible under Clause 2.4.

18. Data Protection and Privacy

18.1 “Kea’s Adventure Tours and Transfer” comply with the New Zealand Privacy Act 2020.

18.2 Client data is used solely for service provision and internal marketing by “Kea’s Adventure Tours and Transfer.”

18.3 Personal data will not be shared with third parties, except for necessary processing via Wix.com (website host). They do not have permission to pass on any information in relation to stored data in relation to our “Kea’s Adventure Tours and Transfer” and our clients.

19. Marketing and Promotions

19.1 Promotional material may be sent directly to clients who have previously booked.

19.2 Clients may opt out of marketing communications at any time by email.

19.3 Marketing by “Kea’s Adventure Tours and Transfer” for personal promotions will be done from “Kea’s Adventure Tours and Transfer” own data base direct to the client. This is not through a 3rd party and at no time client information will be forwarded to any other parties.

20. Security Services

20.1 Security and protective driver services are subject to separate Terms and Conditions available upon request.

21. Complaints Process

21.1 “Kea’s Adventure Tours and Transfer” adhere to the New Zealand Fair Trading Act 1986 (FTA) and follow good business practice for handling complaints.

21.2 Clients may submit complaints via:

Email: keasadventure@gmail.com
Phone: +64212589706, +64226220409

Complaints must include booking details and a full description of the issue.

21.4 “Kea’s Adventure Tours and Transfer” will acknowledge receipt within 5 working days and aim to resolve all matters within 10 working days.

21.5 If unresolved, clients may seek independent mediation through the New Zealand Consumer Protection Service or Disputes Tribunal.

22. Governing Law

22.1 These Terms and Conditions are governed by the laws of New Zealand.

22.2 Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

23. Limitation of Liability

23.1 To the maximum extent permitted by New Zealand law, “Kea’s Adventure Tours and Transfer” are not liable for:

• Indirect, incidental, or consequential loss or damage; or
• Any claim exceeding the total amount paid for the specific service in question.

24. Consumer Guarantees Act 1993

Where the hirer is acquiring the services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 shall not apply. For non-business consumers, Kea’s Adventure Tours and Transfer’ obligations are limited to those required by the Act.

25. Indemnity

The hirer agrees to indemnify and hold harmless Kea’s Adventure Tours and Transfer, their officers, employees, and contractors against all claims, losses, damages, costs, and expenses arising from the hirer’s breach of these Terms and Conditions or any negligent or unlawful act or omission.

26. Amendments

Kea’s Adventure Tours and Transfer reserve the right to amend these Terms and Conditions at any time.

The version in effect at the time of booking shall apply.

27. Severability

If any part of these Terms and Conditions is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

28. Subcontracting

Kea’s Adventure Tours and Transfer may subcontract drivers or security personnel to perform services, provided all subcontractors meet the required licensing and professional standards.

29. Entire Agreement

These Terms and Conditions constitute the entire agreement between the parties and supersede any prior understanding or representations, whether written or oral.